MASTER CANCEL FOR “STRESS FREE” BOOKINGS
Book with confidence
Book with confidence
Can I cancel for any reason?
With Mastercancel you can cancel for any reason within 2-60 days of arrival subject to the exception of the following instances which are not covered by Master Cancel:
There are no forms to fill in, we do not require evidence or doctors notes. We require written notice of cancellation by email from the email address attached to the booking.
What if I cancel within 2 days prior to arrival?
Bookings cancelled within 2 days of arrival are not refundable with Mastercancel. For example – if you are arriving on a Monday, you can cancel up to the Saturday by 5pm GMT. Cancellations on Sunday (day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.
Does Mastercancel apply before 60 days prior to arrival?
Cancelling more than 60 days before arrival does not activate Master Cancel.
If I have to cancel what do I get back and when?
When Master Cancel is applied for a cancellation the guest receives 100% of payments made for the lodging costs of their booking. Refund payments are processed on the check-in date of the cancelled booking.
Does this include current bookings?
No Master Cancel is only included for new bookings made from 8th June 2020 for arrival after 1st Aug 2020. Bookings made before this date will have the standard Terms and Conditions as per our Tc’s and C’s page which were current at the time of booking.
Is Covid-19 cover included?
Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown of Knoydart House Studio Room. Master Cancel will cover this.
Can I choose not to have Master Cancel?
No. Master Cancel is valid on all bookings from 8th June 2020 and is included in the cost of the booking.
Should I have personal travel insurance for our booking?
We always recommend guests have their own personal travel holiday insurance just as with any standard holiday booking in the UK or overseas. For new bookings taken after 8th June 2020 for arrival after 1st Aug 2020 we would still recommend personal travel insurance be in place to cover the periods out with the Master Cancel protection scheme. Thank you.